by Sarah Cook : Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

ISBN : #0749465301 | Date : 2012-06-15

Description :

PDF-e768f | Across the global economy, customers’ expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage… Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery by by Sarah Cook

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