by William Durr : Navigating the Customer Contact Center in the 21st Century

ISBN : #0929870573 | Date : 2001-02

Description :

PDF-b7203 | Supervisors and managers who are responsible for the creation and successful operation of modern customer contact centers must understand and react to the remarkable changes that are transforming call centers in this technological age. Examined in this guide are the influences driving the creation and expansion of contact centers; the impact of voice mail, e-mail, and the Web; and a management pro… Navigating the Customer Contact Center in the 21st Century

Navigating the Customer Contact Center in the 21st Century by by William Durr

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