by James L. Heskett : The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

ISBN : #0743225694 | Date : 2003-01-09

Description :

PDF-9117e | James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results — proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors’ indisputable conclusion s… The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees by by James L. Heskett

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